Nice Steps to Systemizing Your Business
If you want to have much money, you must have happy customers. If you want to have more happy customers, you must have a good system of your business that can serve customers well. For example, franchise business is a business of good system.
How to systemize your business well?
In a book, Instant System by Bradley J. Sugars, there are nice steps to systemizing your business.
2- Mission Statement
3- Culture Statement
5- Organizational Chart
6- Positional Contracts
8- How-to Manuals
So, the company, that has good system, must has these nine keys in place.